911LOADS Home
Verified privacy request

Delete my account and data

Use this page to request deletion of a 911LOADS portal identity, active sessions, schedules, shared location, qualifications, equipment, inspections, training, uploaded files, and covered direct contact information.

Effective and last updated: September 13, 2026

Verify your account first

Sign in with the same Google account used for your driver portal. Verification prevents another person from requesting deletion of your information.

Verify with Google

Cannot access that account? Email 911loadz@gmail.com and include “privacy request” in the subject. Do not attach identity documents to ordinary email.

What happens next

  1. Your identity is verified through the portal sign-in already connected to your account.
  2. The local portal account is locked and active 911LOADS sessions are revoked.
  3. An authorized reviewer checks for legal, safety, tax, payment, fraud, transaction, or dispute-retention requirements and coordinates identity-provider cleanup.
  4. Approved completion permanently removes covered portal data and uploaded files, de-identifies direct contact fields in retained business records, and leaves only a minimal de-identified request audit.

Information that may be retained

Some freight, tax, payment, insurance, safety, fraud-prevention, audit, legal-hold, or dispute records may need to remain for the period required by law or a controlling agreement. Access remains restricted and the information is deleted or de-identified when the requirement ends. We will explain a material retention limitation when required.

Other privacy requests

For access, correction, a copy of your information, an appeal, or a request when you cannot sign in, email 911loadz@gmail.com. Do not attach a CDL, medical card, W-9, or other identity document to ordinary email unless we provide a secure upload instruction.